Terms & Conditions

DISCLAIMER

Information on this website is provided for informational purposes only and is not intended to substitute the advice provided by your physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or condition. You should read all product packaging carefully before use. If you are currently taking prescription medication, you should first check with your GP or health practitioner that the combination of your prescription medication and our products are suitable.  Flakyscalp.com does not guarantee the effectiveness of the products sold on this website. If you have or suspect that you have a medical problem then you should promptly contact your physician or other medical professional.

Whilst FlakyScalp.com have have tried to ensure that the information provided on this website is accurate, we make no representation and give no warranty of any kind in respect of the information.  We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on the information contained in the website or in respect of any error or omission. Nothing on this website affects your statutory rights.

Whilst Flakyscalp.com has used its best endeavours to ensure the descriptions of the products are as accurate as possible we are not responsible for changes in content, size, or presentation of products made by the relevant manufacturer. A ll images, descriptive matter, specifications and advertising on this website are provided for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturers.

Whilst FlakyScalp.com has made all reasonable attempts to exclude viruses from the website, we do not warrant that the functions contained in the material contained in this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses. You are recommended to take the appropriate safeguards before downloading information from this website. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or computers arising out of or in connection with the use of this website.

Terms & Conditions - Flakyscalp.com

The following terms and conditions apply to all transactions on flakyscalp.com. The use of this website and/or placement of an order confirms your acceptance of these terms and conditions. Please read the terms and conditions carefully and print a copy for future reference.

General

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery. Flakyscalp.com reserve the right to change or discontinue any of the products available at any time.

The Contract

Each order or request for goods shall be an offer by you to purchase the goods subject to these terms and conditions. Once we have received payment of the whole of the price for the goods, your order can be accepted. Our acceptance of your order brings into existence a legal binding contract between us (“the Contract”). Once we have received payment an email will be sent to you, at the email address you provide with your order, to confirm that your order has been received and what goods will be supplied.

Price

The prices payable for goods that you order are as set out in our website. The prices quoted on this website are in UK Pounds Sterling and include VAT at the rate of 17.5%. Outside the UK your credit card company will charge you in your local currency at the exchange rate at that time. Both payments and refunds are in UK Pounds Sterling and we will not be responsible for any loss due to fluctuations of exchange rates where applicable.

Payment

We accept major credit and debit cards including Visa, Mastercard, Electron, Delta, Solo and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number that your credit card or debit card bank has on file for you. Incorrect information will cause a delay in processing your order and we will not be responsible for any such delay. Your order will only be processed once authorisation of your credit or debit card has been properly received.

Your credit card company may carry out security checks to confirm that your order is a genuine one. Orders are subject to our own security and credit card verification procedures. Flakyscalp.com reserves the right to withhold any order that has failed to be verified. Should there be any problem with verification of your card details you will be notified by email.

UK customers may also pay by cheque. Cheques should be made payable to Flakyscalp.com. A copy of the order, your contact details and delivery address should be sent with the cheque to our contact address. Please note that we cannot dispatch the goods until payment has been cleared and this can take at least 10 days.

You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations, in such circumstances we reserve the right to cancel the Contract and return your payment to you, as detailed in the condition below. A minimum £3.95 postage and packaging will be added to all orders in the UK unless stated otherwise.

Right for you to cancel the Contract

You may cancel the Contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. To cancel the Contract you must notify us in writing at our contact address. You do not need to give us any reason for cancelling the Contract nor will you have to pay any penalty.

You cannot cancel the Contract if the seal on the goods you have ordered has been broken or the goods have been opened or, in the case of perishable goods, used.

If you have received the goods before you cancel the Contract then, unless you have lost your right to cancel the Contract under this condition, you must send the goods back to our contact address at your own cost and risk. If you cancel the Contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address, at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling the Contract, any sum debited to us from your debit or credit card will be re-debited or re-credited to your account, and any cheque cancelled, as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-debited or re-credited to you.

Cancellation of the Contract by us

We reserve the right to cancel the Contract if:

We have insufficient stock to deliver the goods that you have ordered;

The goods you have ordered have been discontinued;

We do not deliver to your area;

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or

We consider it reasonable to do so.

If we do cancel the Contract we will notify you by email and will re-debit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

We will deliver the goods ordered by you under the Contract to the address you give us for delivery at the time you make the order within a reasonable period of time, although time shall not be of the essence in respect of delivery.

You will become the owner of the goods you have ordered as soon as we have received payment from you. Once we have received payment for the goods they will be held at your own risk and you will therefore be responsible for their loss or destruction in transit and for insuring the goods in that respect unless otherwise expressly agreed in writing.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, within 10 working days of the delivery of the goods in question.

If you notify us under this condition we will investigate the circumstances and if in our reasonable opinion you have not received the correct goods in the right condition we will either:

• make good any shortage or non-delivery;

• replace or repair any goods that are damaged or defective; or

• refund to you the amount paid by you for the goods in question in whatever way we may reasonably determine.

and such action shall be our entire liability to you in respect of the goods or under the Contract.

Save as precluded by law, we will not be liable to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of some of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability for any death or personal injury resulting from our negligence or in respect of fraudulent misrepresentation.

Notices

Unless otherwise stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Flakyscalp.com, Beck Farm, Catterton, Tadcaster, LS24 8DH and all notices from us to you will be displayed on our website from time to time or sent to you by email, post or fax.

Events beyond our control

We shall have no liability to you for any failure to deliver goods that you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of any suppliers of goods or services to us, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is found to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected. Any terms and conditions found to be unenforceable will to that extent be severed from the remaining terms and conditions will continue to be valid and enforceable to the fullest extent permitted by law.

Privacy

We are registered under the Data Protection Act 1998 (Registration 26887359) and are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.

We will not email you in future about our products and offers if you choose to opt-out (to opt-out, email us at Flakyscalp.com, PO Box 70 , Tadcaster , LS24 0AF We will not pass your email address to other trusted traders unless you agree.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and may be used to process your order, provide you with an up to date, efficient and reliable service and help to prevent fraud.

We may use technology to track the patterns of behaviour of visitors to the website, record which products you are interested in and products that you purchase . This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this Contract has no right under the UK Contracts (Third Parties) Act 1999 to enforce any terms and conditions of this Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing law

The Contract shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire agreement

These terms and conditions, together with written order confirmation, any specific delivery arrangements agreed in writing, contact details, set out the whole of the Contract relating to the supply of goods to you by us.

These terms and conditions cannot be varied except in writing signed by a partner of Flakyscalp.com. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

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